Trupanion is honored to work with the US Department of Veterans Affairs to help Veterans receive veterinary care for their approved service dogs.
We work in tandem with the US Department of Veterans Affairs to assist veterans and their service dogs
Veterans may take their approved service dogs to any veterinarian throughout the United States and all US territories. We will pay all eligible expenses including check-ups, medical care, and emergencies.
How it works
The VA determines eligibility
The VA has sole control over determining the eligibility of veterans and their service dogs. Once approved, the VA provides the veteran and service dog information to Trupanion to enroll them. All information is kept confidential.
Trupanion administers the program
We enroll approved service dogs in the program, provide veterans with information about the program and how it works, and pay the veterinary bills for all eligible expenses. We have no control over who is approved for the program.
Veterinarians provide expert health care to eligible service dogs
Once the appointment is over, the clinic just needs to fax or email us the cover sheet with the finalized invoice. We pay 100% of all coverable expenses within 48 hours of receiving the complete invoice.
Program overview
Veterans enrolled in this program may take their service dog to any veterinarian in the United States and US territories, including emergency and specialty hospitals. We provide payment directly to the clinic, so the veterans don't need to pay for these services out of pocket.
Veterans do not need to contact us prior to taking their dog to the veterinarian, though it's helpful to know if the veteran has a regular clinic so we can reach out and let them know how the program works.
What's covered
Eligible items receive 100% coverage and there is no deductible.
Hereditary & congenital disorders
Accidents
Illnesses
Diagnostic tests
Chronic or recurring conditions
Hereditary & congenital disorders
Accidents & Illnesses
Diagnostic tests
Chronic or recurring conditions
Wellness exams
Pre-existing conditions
Wellness & preventative exams
Pre-existing conditions
Surgeries
Medications
Vaccines
Surgeries
Medications
Vaccines
*Please note that all treats, regardless of prescription status are considered a non-prescription food.
If you have a question about coverage please give us a call at 855.482.0163 or send us an email at [emailprotected].
What's not covered
Grooming (including nail trims)
Boarding (other than medically necessary)
Elective or cosmetic surgeries
Non-prescription medications
Flea control (unless prescribed and purchased from a licensed veterinarian)
Dietary supplements (unless prescribed)
Non-prescription food (including all treats*)
Grooming
Boarding
Elective or cosmetic surgeries
Non-sedated teeth cleaning
Non-prescription medications
Flea control
Dietary supplements
Non-prescription food (including all treats*)
*Please note that all treats, regardless of prescription status are considered a non-prescription food.
If you have a question about coverage please give us a call at 855.482.0163 or send us an email at [emailprotected].
Frequently asked questions
Interested veterans should contact the Department of Rehabilitation and Prosthetics Services at your local VA Medical Center. The local office will coordinate with the program’s COR to determine your service dog’s eligibility. Trupanion is unable to enroll veterans in the program who are not approved by the US Department of Veterans Affairs. We have no control over who is eligible or approved for the program.
If you’re interested in viewing the Trupanion policy options available to everyone click here to get a quote or give our enrollment specialists a call at 855.210.8749.
The VA will notify veterans if they are approved for the program. Eligible veterans will also receive materials from Trupanion about the program.
No. We pay the veterinarian directly for all covered medical treatments and medications. Veterans only need to pay for items we do not cover, such as grooming and nail trims.
We do not cover the following things:
- Grooming (including nail trims)
- Boarding (other than medically necessary)
- Elective or cosmetic surgeries
- Non-sedated teeth cleaning
- Non-prescription medications
- Non-prescription food (including all treats*)
- Dietary supplements (unless prescribed as part of a veterinary treatment plan)
- Flea control (unless prescribed and purchased from a licensed veterinarian)
*please note that all treats, regardless of prescription status are considered a non-prescription food.
If you have a question about coverage please give us a call at 855.482.0163 or send us an email at [emailprotected].
This is perfectly fine. Veterans may take their service dogs to any veterinarian in the United States or US territories and we will pay the invoice.
It’s okay to take service dogs to specialists or emergency care veterinarians.
We can work with the veterinarian on this. They should contact us at 855.482.0163.
Veterans should contact Trupanion, and we’ll provide a replacement.
Veterans may show veterinarians their Trupanion-issued ID card, their dog’s Trupanion-issued dog tag, or our program welcome letter. If none of these are available, veterinarians can contact us at 855.482.0163 to verify the service dog’s eligibility.
If a veterinarian has reservations about participating in the program, they should contact us at 855.482.0163 so we can help.
We’re always ready to help
Our customer care team is available 24/7/365.
